ERWAT — securing and maintaining critical public-sector web infrastructure

ERWAT — the Ekurhuleni Water Care Company — runs water treatment for one of South Africa's most densely populated metros. Its public website is how it communicates with the public it serves, which makes it both essential infrastructure and a target: public-sector sites face constant automated attack, and downtime or defacement of a utility's site erodes public trust fast. ERWAT needed the site not just built, but continuously secured, backed up, and defended.

We took ownership of the platform as a managed security and maintenance engagement, not a one-off build. That means continuous protection: regular security updates and hardening, automated backups so nothing is ever lost, uptime monitoring, accessibility and compliance upkeep, and responsive technical support when issues arise. The site stays current, available, and defended — without ERWAT having to staff for it internally.

We run a standing managed engagement covering the full lifecycle of the platform — security patching and hardening, automated backups, 24/7 uptime monitoring, accessibility and compliance upkeep, and a responsive support line for the ERWAT team. One partner accountable for keeping the site live, current, and defended.

ERWAT's public platform stays online, secure, and compliant under a standing maintenance and security retainer — protected by continuous backups, ongoing hardening, and monitoring, so a critical public utility's digital front door stays trustworthy and available to the community it serves.